Terms and Conditions
(Applies to all clients)
1. Project Initiation & Client Responsibilities
To maintain project timelines, clients must provide all necessary content and materials (such as images, copy, access credentials, etc.) within Five (5) business days of the initial payment, unless otherwise agreed upon in writing.
Delays in providing required content may lead to project delays. Prolonged delays (over 30 days) will impact time-line and termination of the contract without refund.
Milestones based Zoom call deliverables that includes client feedback will be taken care by Rootsyntax Software Solutions.
2. Payment Terms
A 50% deposit is required to commence work. The remaining 50% is due upon final delivery of the project.
Payment is accepted via major credit/debit card, PayPal, or bank transfer.
Anything beyond $2500 USD project value we can discuss payment terms on mutual agreement.Â
3. Revisions & Scope Changes
Unlimited revisions for design are included before the development phase starts, provided they remain within the original project scope.
Any request outside the agreed scope or for new features will require additional charges and may affect timelines. A separate quote will be provided and must be approved before such work begins.
4. Cancellation & Refunds
All cancellation requests must be made in writing within seven (7) days of the project start date (either the invoice payment date or the mutually agreed start date).
If a project is cancelled within this period, a partial refund will be issued, minus a 25% non-refundable fee.
Refunds will be done only subjective to project discussion on final approval of both sides.
5. Website Ownership & Licensing
All custom-developed work becomes the property of the client, since start of the project.
Rootsyntax Software Solutions is not responsible for any content (text, images, videos, etc.) provided by the client and all should be licensed.
Clients are fully responsible for ensuring the legality and copyright compliance of any content they submit.
6. Maintenance Plans
Ongoing support is available through our optional Website Maintenance Plans:
Hours do not carry over from month to month.
All standard updates are processed within 48 business hours.
Urgent requests may be accommodated on a case-by-case basis.
7. Platform Limitations
All web development projects are subject to the inherent limitations of the platform selected (e.g., Shopify, WordPress, Woocommerce, Magento, etc.).
Rootsyntax Software Solutions will inform the client of any known limitations during the planning phase of the project.