How to Set Up Shopify Store Policies (2025 Guide)
🛍️ How to Set Up Shopify Store Policies (2025 Guide)
Setting up clear and professional store policies is a must for any Shopify store. They don’t just protect you legally—they also build trust with customers and can reduce refund disputes.
In this step-by-step guide, you’ll learn how to set up store policies in Shopify, what to include, and some ready-to-use policy templates for 2025.
📋 What Are Shopify Store Policies?
Store policies are legal pages that inform your customers about how your business handles:
-
✅ Returns & Refunds
-
🚚 Shipping & Delivery
-
🔒 Privacy & Data Use
-
⚖️ Terms & Conditions
-
🧾 Payments & Billing
They’re typically placed in the footer and during checkout.
🛠️ How to Set Up Shopify Store Policies (Step-by-Step)
Step 1: Go to Your Shopify Admin Panel
-
Log into your Shopify dashboard.
-
Click on "Settings" in the lower-left corner.
Step 2: Click on "Policies"
-
Under the Settings menu, click “Policies.”
-
You’ll see different sections for:
-
Refund policy
-
Privacy policy
-
Terms of service
-
Shipping policy
-
Contact information
-
Step 3: Add Your Policy Content
You can either:
-
Write your own,
-
Use Shopify’s auto-generated templates (great for a start),
-
Or paste in custom templates tailored to your business.
Step 4: Save & Publish
Once you're done editing:
-
Hit the “Save” button.
-
Shopify automatically creates separate pages for each policy.
-
These pages are auto-linked in your checkout and footer (if you add them to your theme settings).
✍️ What to Include in Each Policy
✅ Return & Refund Policy
-
Timeframe for returns (e.g. 14 or 30 days)
-
What items are eligible/ineligible
-
Condition required (e.g. unopened, tags attached)
-
Who pays for return shipping
🔒 Privacy Policy
-
What data you collect (emails, IP, etc.)
-
How it’s used (ads, order processing)
-
GDPR/CCPA compliance (if selling in EU/California)
-
Third-party tools used (Shopify, Google Analytics, etc.)
⚖️ Terms & Conditions
-
Agreement to terms upon using the site
-
Liability limitations
-
Governing law
-
Prohibited uses
🚚 Shipping Policy
-
Delivery times & processing time
-
Countries you ship to
-
Shipping fees (flat rate, free, etc.)
-
Order tracking info
📌 Pro Tip: Link Policies in Footer Navigation
-
Go to Online Store > Navigation
-
Choose Footer Menu
-
Click Add Menu Item
-
Name it “Return Policy” (or any)
-
Link to the generated policy page
Repeat for each policy you want to display.
🎁 Bonus: Free Shopify Policy Templates for 2025
Would you like ready-made templates for your:
-
Refund Policy
-
Privacy Policy
-
Terms & Conditions
-
Shipping Policy
Let me know and I’ll drop those in next! ✅
🧠 Final Thoughts
Store policies aren’t just a formality—they’re part of your customer experience and brand transparency. By clearly laying out your terms, you reduce confusion, build trust, and protect your business.
Start setting them up now and ensure your store is legit, safe, and trustworthy in 2025!